Privacy Policy for Gridship

Gridship ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors when they use our site or our services. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of our logistics and delivery services, including express package delivery, courier services, e-commerce fulfillment, last-mile logistics, and supply chain optimization.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Information You Provide to Us Directly

• Account Information: When you register for an account or use our services, we may collect your name, email address, phone number, physical address, company name, and payment information.
• Shipment Details: Information related to your packages, including sender and recipient names, addresses, phone numbers, email addresses, package contents, weight, dimensions, and declared value. This includes personal data of third parties provided by you.
• Communications: Records of your communications with us, including customer support inquiries, feedback, and service requests.
• Payment Information: Financial details necessary for processing transactions, such as credit card numbers or other payment method details.

1.2 Information We Collect Automatically

• Usage Data: Information about your interaction with our site, such as pages viewed, services accessed, tracking numbers searched, and the time and date of your visits.
• Device Information: Data about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
• Location Information: We may collect precise or approximate location information from your mobile device or IP address, which helps us with optimizing delivery routes and providing real-time tracking (if you permit this feature).
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our site and hold certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: Fulfilling express package delivery, courier services, e-commerce fulfillment, and last-mile logistics, including processing shipments, providing tracking updates, and managing your account.
• Communication: Sending you service-related notifications, updates, security alerts, and support messages, as well as responding to your inquiries.
• Improvement of Services: Analyzing usage trends and preferences to enhance our services, develop new features, and optimize our logistics operations and supply chain solutions.
• Personalization: Customizing your experience on our site, such as remembering your preferences and making relevant service recommendations.
• Security and Fraud Prevention: Detecting and preventing fraud, abuse, security incidents, and other harmful activities.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, and governmental requests.

3. How We Share Your Information

We may share your information with the following categories of third parties:

• Service Providers: We work with third-party service providers to perform services on our behalf, such as payment processing, data analytics, IT and infrastructure services, and customer support. These providers are obligated to protect your information.
• Logistics Partners: To facilitate the delivery of your packages, we share necessary shipment details with our network of carriers and delivery agents.
• Legal and Regulatory Authorities: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Rectification: The right to access and update your personal information. You can typically do this through your account settings.
• Deletion: The right to request the deletion of your personal information, subject to certain legal exceptions.
• Objection to Processing: The right to object to the processing of your personal information for certain purposes.
• Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to ensure the highest level of protection.

7. Transfers of Personal Data Outside the European Economic Area (EEA)

As a United States-based company, your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure that any such transfers comply with applicable data protection laws, including implementing standard contractual clauses or relying on other lawful transfer mechanisms where appropriate.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our site.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: